Frequently Asked Questions
At The Insurance Brokers Ltd, we know insurance can feel complex. Below are our most common questions — if you don’t find what you’re looking for, feel free to contact us directly.
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COMMON FAQs
What does The Insurance Brokers Ltd do?
The Insurance Brokers Ltd. will help you to identify the risks you are exposed to and will also advise you on what insurance products are available for these risks. Then, the insurance broker will source and obtain the insurance covers that suit your needs and budget.
What services does The Insurance Brokers Ltd Offer?
The Insurance Brokers Ltd offer a wide range of services from providing insurance quotes, arranging insurance covers, renewals, assists with claims and risk assessment.
Why use the insurance brokers Ltd?
The Insurance Brokers Ltd are specialist in insurance protection and has access to the most reputable insurers available to provide you with the best coverage.
How can I get a quote?
Simply fill out our easy to use quote form with some basic personal information and the insurance coverage that you require and we will work with you to get the coverage you need. You can also give us a call at 784 4571310 and one of our experienced staff will help you.
How we get paid?
We charge no fees. Globally, Insurance Brokers receive a small commission from the insurance companies chosen by the customers, since our service helps the insurance companies.
OTHER FAQs
At what value should my building and or contents be insured?
You should always insure your building and or contents at the present replacement costs.
What happens if I underinsure?
If you insure your property for less than the full replacement cost and you experience a loss, replacing the uninsured portion could be quite expensive. Insurance Companies apply policy penalties when you underinsure.
Why do I need a Property Valuation Report to insure?
A Property Valuation Report is the only means of knowing the full replacement value of your property.
Does my homeowner coverage include land value?
No. Your homeowner coverage does not include the land value.
What is a policy excess or deductible?
An excess or deductible is included in most policies, which is the amount to be paid by the insured in the event of a claim. If you make a claim, the excess can be deducted from the total amount paid out, or you may be asked to pay it up front.
What do I need to start a motor insurance?
To start your motor insurance the following documents are needed:
· Vehicle Registration Form
· Valuation of the Vehicle (if comprehensive coverage)
· Proposal and KYC forms
· Two pieces of valid photo identification
· Proof of address (Utility Bill, bank statement) – no older than 3 months
Can I change my policy coverage at any time?
Yes – if you would like to change coverage, you can call or visit our office. Fees may vary depending on your vehicle.
Will you accept an expired driver’s license as proof of identification?
No, all driver’s licenses must be current.
SVG may not accept driver’s licenses from all countries. We recommend you consult the Police Department to verify you can use your license, if not you will have to apply for a permit and pay a small fee.
Are the deductibles for adult driver’s the same as young and inexperienced drivers?
– No. Drivers under 25 years and driving for less than 3 years carry very high deductibles – normally from EC$3,000 or more.
Is it okay for someone else to drive my private car?
Yes, it is okay. Your car can be driven by any person who has a valid driver’s license and is authorized by you, the owner, to do so. The vehicle can be used for social domestic and pleasure purposes only.
Can I add my wife or girlfriend or son or daughter to my insurance?
Yes, you can. Just complete the appropriate form and present along with their valid driver’s license. Our team member will readily help you with the next steps.
If you want to have a person added as a co-owner, you must first contact the Licensing Department to have that person added as a Co-Owner. Then you present the updated Registration Form to us and we will contact the insurer to complete the process with you.
Can I cancel my policy at any time?
Yes, you can cancel your policy at any time at your request simply by sending us an email at info@insurancebrokersltd.com or calling us at 1-784-457-1310 or visit our office. Remember, a refund is not always guaranteed.
How do I claim on my Motor Insurance?
– Never accept liability unless your insurer has agreed.
– Notify us of the incident immediately – (tell us date, time, location of the incident).
– Provide a description of the accident and any injuries (names, contact details and insurance details of all parties involved).
– Please note that as a condition of your policy, ALL accidents must be reported promptly.
– Report the accident to the Police (if applicable) – make a note of the police officers name and number who is taking your statement and or measurement.
Take photos of the accident – damaged vehicles, accident scene, road conditions and any injuries.
Take contact information and statements of witnesses, especially any independent witnesses present at the scene.
– Document all related expenses (medical bills etc.) including pictures from all angles and keep all receipts.
– Obtain an estimate for repairs and submit it to us.
– Complete the Accident Report Form for your Insurance Company and call us for help.
How do I claim on my Motor Insurance?
– Never accept liability
– Notify us of the incident immediately – (date, time, location of the incident).
– Provide a description of the accident and any injuries (names, contact details and insurance details of all parties involved).
– Please note that as a condition of your policy, ALL accidents must be reported promptly.
– Report the accident to the Police (if applicable) – make a note of the police officers name and number who is taking your statement and or measurement.
Take photos of the accident – damaged vehicles, accident scene, road conditions and any injuries
Take contact information and statements of any independent witnesses present at the scene.
– Document all related expenses (medical bills etc.) including pictures from all angles
– Obtain an estimate for repairs and submit same to us.
– Complete the claim form for your Insurance Company and call us for help
What are the steps to report a Home & Contents Claim?
– Report the incident to us immediately via telephone, email or visit our office:
Tell us the date, time and location of incident.
– Take Photos of the incident if possible
– Make a list of all items that were damaged or destroyed, with replacement values if possible.
– Always keep all damaged property for inspection.
– Get repair estimate for damaged items and submit same to us.
– Document all related expenses and keep all receipts.
– Complete the claim form for your Insurance Company
What method of payments do you offer?
You can make payment via cash, cheque, electronic transfer payment, Direct Deposit, Credit Card, Debit Card.
What happens when my insurance expires?
Your coverage ceases. Since coverage ends when your policy expires, it’s important to renew your insurance prior to that period to ensure continuity of coverage. As part of our service to you, we call you before your coverage expires to arrange for the renewal instructions for continuation of cover.
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